Refund Policy

This policy explains when you can get a refund for a DMForge subscription. It is part of our Terms of Service. DMForge is sold in the United States, in US dollars.

Summary

How you're set up	Refund
14 days without a card	Nothing to refund: you are never charged.
14 days with a card	Cancel before the 14 days end and you are never charged.
Monthly, $4.99 a month	No refunds for part of a month. Cancel any time and keep the plan to the end of the month you've paid for.
Yearly, $49.99 a year	Full refund if you ask within 14 days of the yearly charge, including a renewal. After 14 days, no refund; you keep the plan to the end of the year.
First-year offer, $39.99 for the first year	The same as yearly: a full refund if you ask within 14 days of the charge.

1. Trials

• Without a card, nothing is ever charged. When the 14 days end, your account is frozen, never deleted, until you subscribe.
• With a card, nothing is charged during the 14 days. Cancel before they end (Account → Manage billing) and you are never charged. We email you a reminder at least 7 days before the first charge. If you don't cancel, $4.99 is charged when the trial ends and each month after that.

2. Monthly plan

Monthly payments are charged in advance and are not refundable for part of a month. You can cancel at any time from Account → Manage billing. When you cancel:

• the subscription won't renew at the end of the current month;
• you keep the plan until the end of the month you've paid for;
• no partial or pro-rated refund is issued for the rest of that month.

3. Yearly plan

Within 14 days of a yearly charge, whether a new subscription or a renewal:

• ask for a refund and we refund the full amount;
• your yearly plan then ends. If you have no other subscription, your account is frozen, not deleted, and you can subscribe again at any time.

After 14 days:

• yearly payments are not refundable, including for unused months;
• you can still cancel the next renewal at any time. You keep the plan until the end of the year you've paid for.

Renewals: we email you a reminder before each yearly renewal.

The first-year offer for existing accounts ($39.99 for the first year) follows the same rules.

4. Refunds in other cases

We may also give a full or partial refund, at our discretion, for:

• outages that stop you using the Service for an extended period;
• duplicate or accidental charges caused by an error on our side;
• billing errors, such as the wrong amount, or a charge after you had cancelled.

5. How to ask for a refund

Email info@dmforge.io from the email address on your account, with:

• the date and amount of the charge;
• a short note on what happened.

We'll get back to you as soon as we can. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

6. Chargebacks

Please contact us before disputing a charge with your bank or card issuer. We will work with you in good faith to fix any genuine billing problem. If you dispute a charge that this policy doesn't cover, we may suspend your account while the dispute is open.

7. Your account and data

A refund doesn't delete your account or your content. See Section 11 of our Terms of Service for how accounts are closed and what happens to your content.

8. Changes to this policy

We may update this policy. The "Last updated" date shows the latest version. A change applies to purchases made after it takes effect. Earlier purchases stay under the policy in force when they were made.

9. Contact

Questions about refunds? Email info@dmforge.io.